Managed Services is a part of SOFTSWISS solutions offered to clients to facilitate their iGaming brand growth.
Providing full-cycle player care, our support teams are the link between player and platform. The services are not only integral to improve the user experience and spotting technical errors but help to enhance the client’s financial performance and provide fraud protection for their business.
When it comes to expertise and flexibility, SOFTSWISS Managed Services help to foster the success of clients’ brands.Get proposal
SOFTSWISS can take over support of your players. Our qualified customer support associates will communicate with your players via live chat and emails.
SOFTSWISS has amassed substantial expertise in combatting player fraud, be it fraud related to payments, gameplay, casino bonuses, or KYC procedures. The service provides daily assistance to investigate any suspicious cases working with the casino operator and the First Line Support team.
Anti-Fraud Support offers two levels of service: Mandatory and Additional. Additional services include all the functionality of Mandatory services, broadening and complementing them.
iGaming operators understand the value of working with high rollers. SOFTSWISS offers professional services to enhance their loyalty and give maximum attention to the casino’s top players.
Attracting a new player is always more costly than engaging an existing one. Due to their expertise and top-notch communication skills, our multilingual team can help increase player loyalty for SOFTSWISS clients.
Player interest in a game can fluctuate. The fact is that engaging an acquired player is far more cost-effective than bringing in a new one. Through personal contact with players via calls and messengers, the Reactivation team minimises player churn, increases deposit sums, and boosts the overall player online gambling experience.
If clothes make the man, an iGaming brand relies on its website. A comprehensive communication system, an easy-to-use user interface, and timely content updates are the minimum requirements you need to ensure in order to expand your player base.
Our dedicated content team is ready to provide top-notch frontend, game section and content management services to maintain a website that converts.