Casino Platform

Operators select from 300+ integrated payment methods based on the locations and currencies (fiat and crypto) they need to cover. They can monitor deposits and withdrawals, track payment issues, and analyse financial performance on a dedicated real-time dashboard.

Yes, all engagement and retention tools are configurable per player segment. Operators can vary incentives based on parameters such as player activity, deposit amount, churn risk, and game preferences. Automated segmentation rules trigger customised bonuses, loyalty multipliers, and tournament invitations in real-time, delivering near-personalised gamification at scale without manual intervention.

Operators can curate titles based on player demand. The platform provides real-time performance analytics, visualising which games drive engagement and revenue. Based on this data, operators can dynamically add or exclude titles from their lobby without technical intervention. New game releases are automatically added to the catalogue, keeping offerings fresh.

The SOFTSWISS Casino Platform allows operators to analyse 3 core aspects of online casino: players, games, and finances. The PAM (CRM) module tracks player activity throughout the lifecycle. The Games dashboard displays KPIs per title. Financial metrics, including GGR, are also reflected on a dedicated real-time dashboard.

All our products are developed in accordance with Tier-1 compliance standards. The Casino Platform holds the GLI-19 certifications, as well as certifications across multiple regulated jurisdictions. It ensures all-round player and operator protection through embedded compliance tools, including KYC document verification, AML, anti-fraud monitoring, and responsible gambling controls, such as account restrictions, self-exclusion, cooling-off, and beyond.

As a business entity, SOFTSWISS is certified with ISO 27001 and PCI DSS. Besides, we adhere to the General Data Protection Regulation (GDPR) in the EU and the Lei Geral de Proteção de Dados (LGPD) in Brazil.

Post-launch, we assign personal business and technical account managers, as well as a service desk, for ongoing technical support. BAMs and TAMs resolve technical issues, adjust payment integrations, and provide insights and best practice guidance for operations teams.