The SOFTSWISS Managed Services Anti-Fraud team concluded the training course in Know Your Customer (KYC) and Customer Due Diligence (CDD) awarded by the International Compliance Association (ICA).
The newly received certification will now help the team to increase the level of provided support, by building up expertise in the field of KYC procedures and applying the acquired knowledge in practice.
The certification course helped upskill the Anti-Fraud team’s professionals. The team built on top of its knowledge in performing customer background security checks. The results of the course are bound to increase objectivity in terms of operator/player conflict resolution. Furthermore, the training course will also benefit overall case resolution time, by streamlining existing KYC processes.
The ICA’s certification is globally recognised and is a standard of competence in the field of financial and identity theft crimes.
Anastasia Vyshinskaia, Anti-Fraud Team Lead, said: “Our team is always eager to learn and this time we’re excited to announce that two of Anti-Fraud team members graduated from the course in KYC and CDD. Similar to the whole SOFTSWISS brand, our team is striving for excellence in all services, from investigating abusive behaviour to recognising and detecting suspicious player activity and cases of identity thefts.”
The Anti-Fraud team forms part of SOFTSWISS Managed Services, which also includes First Line Support and VIP & Retention service teams . The Anti-Fraud service provides all SOFTSWISS Online Casino Platform clients with outstanding security coverage, by not only delivering the security checks but also helping clients improve fraud prevention. The service includes checking bonus abuse players, evaluating and blocking duplicate player accounts, and investigating potential collusion.