SOFTSWISS reports strong results from its Anti-Fraud team for 2025, highlighting its ongoing commitment to help operators create a more secure operating environment.
The SOFTSWISS Anti-Fraud team played a pivotal role in safeguarding operations, addressing complex cases with growing efficiency and ensuring a safer environment for operators and players. From January through August 2025, the Anti-Fraud team:
- Prevented over €15 million in fraudulent transactions
- Closed more than 56,000 tasks
- Processed 70 player complaints submitted to gaming regulators and forums
While fraudulent behaviour patterns are largely similar to those seen in previous years, a new trend has emerged involving artificial intelligence. According to the SumSub Identity Fraud Report 2024–2025, the use of AI-generated deepfakes to bypass verification has become a growing challenge. SOFTSWISS is strengthening its internal tools and processes to address this emerging threat.
As a core part of SOFTSWISS Managed Services, Anti-Fraud Support plays a crucial role in fostering the success of iGaming brands. Together with First Line Support, VIP Player Support, Player Retention and Reactivation, and Content Management, these services ensure smooth communication between operators and their audiences, streamline casino operations, and guarantee a flawless player journey.
With extensive expertise in fraud prevention and responsible gambling, the company keeps software security and player safety at the core of its ecosystem, making it a trusted partner for operators entering regulated markets.
Partners can book a meeting at stand 4016 G at the Sigma Summit Central Europe 2025 on 4-6 November to gain more insights on best responsible gambling practices and SOFTSWISS innovative solutions.
