Player Retention Services

Comprendiamo l’importanza di marketing efficace e offriamo ai nostri clienti i servizi professionali che li possono aiutare a sviluppare le loro business con maggiore successo. Le attività di marketing possono essere suddivise in due categorie: acqusizione dei nuovi clienti e ritenzione dei clienti esistenti. Ci siamo specializzati in ritenzione dei giocatori esistenti e nella loro fidelizzazione

Disegno ed esecuzione di strategia di ritenzione di clienti
  • Designing the welcome bonus package (sign up bonus, deposit bonuses and free spins)
  • Regular bonus promotions (e.g. weekly cashbacks, scheduled reload bonuses)
  • VIP retention strategy (e.g. special offers, high-roller games)
  • Comp Points strategy and Player Status Level journey in the casino
  • Tournaments and Lotteries inside the casino
  • Strategy for ad-hoc / surprise bonuses that your Customer Support can give to players
Content & Game Management
  • Positioning of games on the website, highlighting of the hottest and most popular ones
  • Adding new games and deprecating old ones from the game list
  • Selecting the most optimal games to use in promotions
  • Checking if information across the casino website reflects all current promos
  • Suggesting and implementing changes in the casino's Terms of Use
Presentazione del vostro brand alle fiere di gioco
  • Choice of forums is up to you
  • Posting announcements about new promotions, games, game providers, big wins
  • Working with player complaints
  • Answering questions about the casino from forum visitors
Anti-Fraud & Security Checks
  • Bonus abuse checks on players
  • Checking and blocking of duplicate player accounts
  • Investigation of potential collusions and other abusive behavior
  • Helping your Customer Support team to solve disputes with players in the most amicable manner
Promo Email Campaigns
  • Preparation of new email campaigns
  • Sending or scheduling email campaigns at agreed times
  • Personal emails about new exclusive bonuses to VIP players

Player Retention is better if you have great Customer Support

SoftSwiss can take over first-line support to your players. Our comprehensive customer support service is available 24/7/365 for any online casino running on SoftSwiss platform.